ATTENTION CUSTOMERS:
If you are having issues paying your bill due to a Captcha Token error message, you may need to clear your cache. Please follow these instructions:
For PC:
1. Keep the Customer Web Portal open and press CTRL + F5. Wait for the page to reload. This works for both Google Chrome and Microsoft Edge. Other browsers may require
users to enter the settings area and locate the options to clear browsing history and
cache.
For Android Tablets, iPad, iPhone, and Android Phones:
1. This is a lot more variety in how to clear browsing cache on these devices. Generally, your CWP
functions best when accessed from Google Chrome. If using Google Chrome, you can clear your
cache by:
▪ Tapping the three dots icon on the bottom right of the screen
▪ Selecting Privacy from the list
▪ Selecting Clear Browser Data
▪ Selecting only Cached Images and Files
▪ Tapping Clear Browsing Data at the bottom of the screen
2. Customers may be using Safari on their iPhone or iPad. If the steps below do not resolve the
issue for them, please request they download Google Chrome to access your Web Portal.
▪ From the home screen, Select Settings > Safari
▪ At the bottom of Safari’s settings screen, select Clear History and Website Data
(NOTE: This will also delete all saved usernames and passwords)
If the system kicked you out without an error, please try the instructions anyways.
If you still have issues after clearing your cache or if you have any questions, please call the City of Claude at 806-337-0388.
Thank you,
City of Claude, TX
